Refunds & Returns Policy for STUDYU INTERNATIONAL Eğitim Hizmetleri ve Danışmanlık Tic. Ltd. Şti

Effective Date: 11 July, 2024

Thank you for choosing STUDYU INTERNATIONAL Eğitim Hizmetleri ve Danışmanlık Tic. Ltd. Şti. We are committed to ensuring your satisfaction with every purchase. Please carefully review our Refunds & Returns Policy below:

1. Returns

We accept returns within 5 days of the purchase date for any of our digital products.
For digital products, they must not have been downloaded, accessed, or used in any way.
To initiate the return process, please contact us at info@studyu.org.

2. Refunds

Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.
If approved, the refund will be processed, and a credit will automatically be applied to your original method of payment within 30 days.

3. Exchanges

We only replace items if they are defective or damaged. If you need to exchange a product for the same item, please contact us at info@studyu.org.

4. Non-Returnable Items

Certain products are exempt from being returned, such as document translations and consulting fees.

5. Shipping

Shipping costs for returning items are the responsibility of the customer, except in the case of damaged or defective items.

6. Contact Information

For any questions or concerns regarding our Refunds & Returns Policy, please contact us at info@studyu.org.

7. Address for Returns

Address: Nişantepe, Orman Sk. No:13, Çekmeköy/İstanbul

This policy is designed to ensure that our customers are fully aware of our return and refund procedures. If you have any further questions or require additional assistance, please do not hesitate to reach out to us.

Thank you for your understanding and cooperation.